Warranty

Warranty Overview

Without a warranty in place, you could be facing hefty garage bills should something unexpectedly go wrong. With thousands of parts covered, a fantastic range of benefits and our friendly, helpful team on hand to assist whenever you need us, you can relax knowing your vehicle is in safe hands.

We’ll pay towards the cost of repairs including parts, labour and VAT up to your individual claim limit. Below is a short comparison of the different plan types - please see the relevant pages for all levels and the exclusions.

Component	Platinum	Gold	Silver
Engine	✓	✓	Listed parts
Gearbox and transmission	✓	✓	Listed parts
Drive System	✓	✓	Listed parts
Clutch	✓	✓	Listed parts
Braking System	✓	✓	Listed parts
Steering System	✓	✓	Listed parts
Cooling System	✓	✓	Listed parts
Suspension	✓	✓	Listed parts
Electrical/electronic parts	✓	✓	Listed parts
Fuel System	✓	✓	Listed parts
Wheel hubs and bearings	✓	✓	Listed parts
Hybrid & electric vehicles	✓	✓	Listed parts
Casings	✓	✓	Listed parts
Working materials	✓	✓	Listed parts
Air conditioning	✓	✓	Listed parts
Ignition system	✓	✓	Listed parts
Camshaft timing belt / chains	✓	✓	Listed parts
Flywheel	✓	✓	❌
Supercharger	✓	✓	❌
Turbocharger	✓	✓	❌
In-car entertainment	✓	✓	❌
Remote key fobs / key cards	✓	✓	❌
Diagnosis costs	✓	✓	❌
DPF / catalytic converter	✓	❌	❌
Battery (exc. EVs and hybrids)	✓	❌	❌
Oil seals and gaskets	✓	❌	❌
Wear and tear	✓	❌	❌

 

Additional Benefits

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On top of the excellent coverage your warranty provides, you also get the following features. Please note: these must be authorised by us in advance.

Car Hire

Providing the fault is covered and repair time is over 8 hours, we’ll pay for up to 7 days of car hire (starting from when the repairs commence) up to £50 per day inc. VAT as part of your claim limit. Excludes fuel and insurance.

Vehicle recovery

We’ll pay for the cost of recovering the vehicle to the nearest garage up to £75, on covered repairs, including VAT as part of your claim limit. You will need to arrange the recovery.

European cover

Your plan includes 30 days of European cover. The claims process remains the same. Reimbursement will be based on the currency exchange rates on the date that the claim is agreed upon. Dates of travel may be required to support your claim.

Overnight accommodation

If your vehicle is rendered immobile, we’ll also pay for overnight accommodation or rail fare, up to £60 including VAT, as part of your claim limit. Receipts will be required. Drinks and meals are specifically excluded.

 

Your Obligations

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To keep your warranty valid, there are a few things you must do:

• Have your vehicle serviced regularly in accordance with the manufacturer’s guidelines by a VAT registered garage. You’ve got 30 days or 1,000 miles (whichever is sooner) from the date the service is due to have it completed.
• Keep hold of the service invoices as we may require them if you need to make a claim. There’s also a page at the end of this booklet for the service stamps.
• Carry out any routine maintenance as required i.e. topping up or changing of oils, coolants and antifreeze. We won’t pay for any repairs if your vehicle isn’t maintained properly.
• Follow the claims process on page 11. It’s really easy but we cannot stress how important this is for your claim to be considered. If you need assistance, please call us on 0800 0608612.
• Don’t ignore any warning lights, signals or gauges as you could make the problem worse which may affect our decision. Any faults which might be covered must be reported to us within 7 days.

 

Platinum

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For vehicles up to 7 years old and under 70,000 miles at the start date.

Please note: wear and tear is included on all covered parts until your vehicle reaches 100,000 miles. At this point, the wear and tear element ceases but everything else remains the same.

As one of the UK’s best warranties, Platinum includes so many parts - around 6,000 in fact - that it’s just impossible to list them all! Almost all of your vehicle’s parts are covered against mechanical breakdown, electrical / electronic failure or wear and tear. Please refer to page 10 for the exclusions.

Most parts under these sections are included:

*If your warranty is less than 6 months, the battery is covered for the duration.

 

Gold

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For vehicles up to 13 years old and under 130,000 miles at the start date.

This level includes the majority of mechanical, electrical and electronic components under the following sections. Please refer to page 10 for the exclusions.

Parts and repairs covered include:

 

Silver

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For vehicles of any age or mileage.

The following components are covered against mechanical breakdown or electrical / electronic failure. Exclusions: any parts not listed below and parts on page 10.

 

Download the full document here:

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